FAQs

How can I apply for a career at Toys“R”Us? Delivery & Shipping Payment Orders & Tracking Returns & Exchanges Products & Availability Customer Support Loyalty & Rewards Products & Quality Services Pricing

How can I apply for a career at Toys“R”Us? Delivery & Shipping Payment Orders & Tracking Returns & Exchanges Products & Availability Customer Support Loyalty & Rewards Products & Quality Services Pricing

What should I do if I receive a defective or wrong item?

Please contact our customer support immediately, and we will replace the item as soon as possible.

What is your exchange policy?

Products can be exchanged within 3 days if unused, in original packaging, and with the invoice.

Please note: we offer exchanges only, not refunds.